If you are unable to contact us by email, please write to us at the following address: Tseriou 136, 2nd Floor, Strovolos CY 2405 (Cyprus), including our data, detailed in this section, on point number 2.

Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.

  1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
  2. if we require further information or documents from you, we will contact you to let you know;
  3. we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on FLINBO and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content;
  4. we will in good faith investigate your complaint within seven (7) business days; in case of complicated issue, we will inform you about the resolution time
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