Generally, our standard policy is that purchases and/or fees associated with your account are final and non-refundable. However, we reserve the right to respond to any refund request and issue refunds in appropriate cases, at our sole discretion. Each claim will be evaluated individually before any refund is issued. You agree that you will not make unwarranted refund requests with respect to any User/Creator Transaction, or unwarranted chargeback requests from your payment card provider in connection with any User/Creator Transaction. If we believe that you have made any refund or chargeback request in bad faith, we have the right to suspend or delete your user account. Returns and claims will be applied in cases of duplicity or payment problems. However, they will always be carried out under the Policies established by the Payment Processor. In those cases, what FLINBO will do is take your request and/or claim and will transfer your request to the Payment Processor who will determine the resolution and whether it considers that the request should prosper or not, the latter being the one who will execute the reimbursement within the terms and periods established directly to your card or the means by which you paid on the platform.

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